SHIPPING | DOMESTIC
Shipping charges are based on order weight and size. Any orders placed for delivery to the United States are shipped using US Postal Service First Class Mail (2-7 days), Priority (2-3 days) or Express (1-3 days) with a tracking number emailed to the customer upon shipment. Orders are processed 5 days a week and most orders will ship within 1-4 business days of purchase. Orders including a high-intensity lamp have a mandatory 7-10 day hold before shipment. If there is a delay in our ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.
SHIPPING | INTERNATIONAL
Shipping charges are based on order weight and size. Any orders placed for delivery outside the United States are shipped using DHL Express (1-5 days transit time, based on location) with a tracking number emailed to the customer upon shipment. Any customs fees or taxes associated with international orders are the responsibility of the customer. Please note that customs authorities require businesses to state the value of the item directly onto the package. Orders are processed 5 days a week and most orders will ship within 1-4 days of purchase. Orders including high-intensity lamp have a mandatory 7-10 day hold before shipment. If there is a delay in our ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by DHL.
Common Shipping Services Phone Numbers:
- US Postal Service 1 (800) 275-8777
- DHL: 1 (800) 225-5345
- UK Royal Mail: 03457 740 740
- ParcelForce: 03448 004 466
- Canada Post: 1 (800) 267-1177
PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, import tax is not paid, or package is refused/forgotten for any other reason, DHL will return the package to our offices. You will be contacted by a customer service representative to arrange for reshipment at your expense. Initial shipping costs are non-refundable as DHL does not reimburse us for "return to sender" packages. Once the postage is paid in full, the package will be re-shipped.
Returns are only available for items delivered within the United States. Returns are not available on items delivered internationally. Items must be in original, unopened packaging (sealed plastic may not be tampered with). Customer may return for exchange or store credit within 30 days of shipment delivery date. Shipping costs are nonrefundable, and returns may not be made for a refund.
The following items are not available for return:
- Items which sealed plastic packaging has been opened, cut, torn or tampered with
- Blue Lightning Mouth Rinse
- TanTowel products
To returns items for exchange or store credit:
1. Email us at firstname.lastname@example.org within 30 days of shipment delivery. Include original order number in the email title. Detail items you wish to return and reason. You should accompany this request with detailed and grounded reasons.
2. Do not ship items until communication with Returns Department is initiated. After authorization is given, ship unopened items along with a copy of the original invoice to:
3. A customer service representative will contact you via email when items have been reviewed. After confirming items are in unopened packaging, exchange or store credit will be issued. Items returned with opened packaging will be held for 30 days, and discarded. We are not responsible for mailing opened or prohibited merchandise back to the purchaser.