Shipping & Returns
SHIPPING | DOMESTIC
Shipping charges are based on order weight and size. Any orders placed for delivery to the United States are shipped using US Postal Service Ground Advantage (2-7 days), Priority (2-3 days), Express (1-3 days), or UPS Ground (2-5 days) with a tracking number emailed to the customer upon shipment.
Orders are processed 5 days a week and most orders will ship within 3-7 business days of purchase.
Orders including a high-intensity lamp have a mandatory 7-business day hold before shipment. This does not not include shipping times once the parcel is dispatched. If there is a delay in our ability to ship the order you will be contacted via email.
We are not responsible for any packages lost, stolen or delayed by the shipping service.
SHIPPING | INTERNATIONAL
Shipping charges are based on order weight and size. Any orders placed for delivery outside the United States are shipped using UPS Global Express (3-5 days transit time, based on location) with a tracking number emailed to the customer upon shipment.
Any customs fees or taxes associated with international orders are the responsibility of the customer. Please note that customs authorities require businesses to state the value of the item directly onto the package.
Orders are processed 5 days a week and most orders will ship within 3-7 business days of purchase.
Orders including high-intensity lamps have a mandatory 7-business-day hold before shipment. This does not include shipping times once the parcel is dispatched. If there is a delay in our ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen, or delayed.
Common Shipping Services Phone Numbers:
- US Postal Service +1 (800) 275-8777
- UPS +1 (800) 742-5877
PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, import tax is not paid, or the package is refused/forgotten for any other reason, UPS or USPS will return the package to our offices. You will be contacted by a customer service representative to arrange for reshipment at your expense. Initial shipping costs are non-refundable as UPS and USPS do not reimburse us for "return to sender" packages. Once the postage is paid in full, the package will be re-shipped.
SHIPPING BUSINESS PACKAGES & PROFESSIONAL LAMPS
When ordering a Professional Business Package or Professional Teeth Whitening Lamp, we only ship these items to the customer's billing address.
If a different shipping address is entered at checkout:
- A customer service representative will contact you immediately to confirm shipment to the billing address.
- You have the opportunity to refuse this change, at which point the order will be cancelled and refunded.
- Upon confirmation of this change via written reply, the order will proceed to fulfillment.
Professional Business Package or Professional Teeth Whitening Lamp have a minimum 7-business day hold before shipment is completed.
RETURNS
Returns are only available for orders delivered within the United States. International orders are final sale and cannot be returned.
To be eligible for return, items must be in their original, unopened packaging (sealed plastic must be fully intact). Returns are accepted for exchange or store credit only, within 30 days of the delivery date. Please note: shipping costs are non-refundable, and we do not offer cash refunds.
Non-Returnable Items:
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Products with opened, cut, torn, or tampered sealed plastic packaging
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White in Minutes Rinse
How to Request a Return:
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Contact Us First: Email info@thewhiteningstore.com within 30 days of delivery. Include your original order number in the subject line, and detail the items you wish to return along with your reason.
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Wait for Return Authorization:
Do not ship items until you’ve received authorization from our Returns Department. Customers are responsible for return shipping costs and must use a trackable shipping service. Once authorized, mail your unopened items along with a copy of your original invoice to:
Returns Department
TheWhiteningStore.com
1855 E Main St Ste 14 PMB 139
Spartanburg, SC 29307
Processing Your Return:
After we receive and inspect your items, we’ll confirm via email. If approved, we will issue your exchange or store credit. Items returned with opened packaging will be held for 30 days, then discarded. We do not return opened or prohibited items to the sender.