Shipping policy
SHIPPING | DOMESTIC
Shipping charges are based on order weight and size. Any orders placed for delivery to the United States are shipped using US Postal Service Ground Advantage (2-7 days), Priority (2-3 days), Express (1-3 days), or UPS Ground (3-7 days) with a tracking number emailed to the customer upon shipment.
Orders are processed 5 days a week and most orders will ship within 3-7 business days of purchase.
Orders including a high-intensity lamp have a mandatory 7-business-day hold before shipment. This does not include shipping times once the parcel is dispatched. If there is a delay in our ability to ship the order you will be contacted via email.
We are not responsible for any packages lost, stolen or delayed by the shipping service.
SHIPPING | INTERNATIONAL
Shipping charges are based on order weight and size. Any orders placed for delivery outside the United States are shipped using UPS Global Express (5-7 days transit time, based on location) with a tracking number emailed to the customer upon shipment.
Orders are processed 5 days a week and most orders will ship within 3-7 business days of purchase.
Any customs fees or taxes associated with international orders are the responsibility of the customer. Please note that customs authorities require businesses to state the value of the item directly on the package.
Orders including high-intensity lamps have a mandatory 7-business-day hold before shipment. This does not include shipping times once the parcel is dispatched. If there is a delay in our ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen, or delayed.
Common Shipping Services Phone Numbers:
- US Postal Service +1 (800) 275-8777
- UPS +1 (800) 742-5877
PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, import tax is not paid, or the package is refused/forgotten for any other reason, UPS or USPS will return the package to our offices. You will be contacted by a customer service representative to arrange for reshipment at your expense. Initial shipping costs are non-refundable as UPS and USPS do not reimburse us for "return to sender" packages. Once the postage is paid in full, the package will be re-shipped.